MemorabiliaVintage  aims to deliver orders to Italy customers in 1 to 2 days as we understand how important it is for you to receive your goods when you expect them. For customers who require delivery outside of the Italy, please allow up to 7-14 working days. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

All our orders are sent with  courier, both services require a signature. You will receive an email upon dispatch of your order letting you know it is on its way. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.

Please keep in mind that we cannot guarantee delivery times as they are only guidelines. Hence we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates. Unfortunately, deliveries cannot be made on a Sunday or on a Bank Holiday.

To take advantage of our next day delivery service, you will need to place your order before 1pm GMT on a working day (Monday to Friday excluding bank holidays). If you place your order after 1pm GMT Friday, it will be delivered on the next working day.

Once your order has been processed you will receive an email containing your tracking number and an estimated date/time within a 1 hour delivery window. If you (or anyone else able to sign for your pacel) are not at the delivery address when your parcel arrives, you will be left a card with instructions on how to collect your order or rearrange delivery.

No matter where you are in the world, we will deliver to you! Delivery costs will vary depending on the combined weight of your order. Delivery costs are calculated  at the checkout page. 

All goods will be sent by 'Courier International Signed For' service and will require a signature upon delivery. You will receive an email on dispatch of your order, letting you know it's on its way. If you are not at the delivery address to receive your parcel when it arrives, you will be left a card with instructions on how to collect your order. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot estimate what the cost will be as customs policies and import duties vary greatly between countries. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.

If you have any further questions regarding the returns or delivery policy, check out our  email  and one of our staff will try to get back to you within 24 hours. Please bear in mind our website office hours are 8:30am-5pm Mon-Fri.

Have you received something you want to return? No worries!

You can return any item (excluding hosiery and pierced jewellery) you are not completely happy with for a refund, within 14 days of receiving them. All you need to do is sand an e-mail to info@memorabiliavintage.com and enclose your web order number. 

Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs.  We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.

All goods will be inspected on return and must meet the following criteria:

All original tags must be attached

All items must be returned in the same condition as they were received

All items have not been worn

All items are free of any odours

All items must be in saleable condition

Once we receive your returns parcel we will then process your refund to the card from which the original payment was made and at the price you purchased your item/s at (this includes sales items). 

We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way.

In the interest of hygiene, hosiery and pierced jewellery cannot be returned.

If you have any further questions regarding your return, sand an e-mail to info@memorabiliavintage.com and one of our staff will get back to you within 24 hours. Please bear in mind our website office hours are 8:30am-5pm Mon-Fri.